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Stichworte: customer-focused messages
Which of the following is false regarding the opening of a discretionary account by a new customer?
Which of the following conditions must be met to send a confirmation solely to a person holding a power of attorney in a customer account quizlet?
Which of the following messages would most likely require the indirect strategy to persuade
When writing a persuasive messages Why is it so important to give special attention to the analysis of your purpose and audience?
The process by which our sensory systems convert stimulus energies into neural messages is called
What is the marketing term for a relatively small well defined and very focused target market?
The form of payment that places an unwanted burden on the customer is a(n) _____ arrangement.
Which two of the following types of routine business messages tend to be relatively infrequent?
Which of the following is a microblogging site that is commonly used by B2B marketers to send short messages to other businesses as often as they want?
The extent of examination involving not only the chief complaint extended history of present illness
What should the nurse include in a focused assessment of a patients left posterior temporal lobe functions?
Is a name term design symbol or other feature that distinguishes an organization or product from its rivals in the eyes of the customer?
When an organisation grows and needs to add more employees create more departments and introduce new levels of management it will decide to adopt a?
What is the term for the path that the product follows from the producer to the customer quizlet?
A service failure needs to be remedied even if the company believes that the customer is wrong.
Transferring messages from a motor neuron to a leg muscle requires the neurotransmitter known as
By making a decision to search for information in a specific message channel, the customer is
What serves only one customer or organization and can be located on or off the customer’s premises?
The process by which you become aware of messages through your sense is called ____________.
What is consumer behavior and why marketers have to understand the wants and needs of different consumer segments?
What compiles customer information from a variety of sources and segment it for different marketing campaigns?
What occurs when a business sells directly to the customer online and cuts out the intermediary?
Which core marketing concept is the key building block to develop and manage customer relationships?
Imagine that you are on the sales floor and you see a guest who appears to need assistance answer
How soon upon a customer arrival into your store should you the sales associate greet the customer?
A customer arrives at a customer service desk without an appointment and says hes in a hurry
Is the term used to describe a persons ability to deal with stressful circumstances or issues?
What term refers to mental or behavioral efforts to manage problems relating to stress and cause the unpleasant feelings and emotions it produces?
Traditional job analysis is more job focused while competency based analysis is more worker focused
Instant messages in the workplace are considered to be ______ by most business professionals.
Which of the following is the richest communication channel for delivering bad news messages?
Which of the following guidelines should be followed when writing order acknowledgment messages?
Which of the following statements about writing messages following the general indirect plan is true?
Customer service representatives who seek to solve problems for customers need to understand their
Which two types of data should be backed up before troubleshooting a computer for a customer?
Which statement by the patient requires a focused assessment of a sleep problem by the nurse?
The three things human resource management needs to define in a customer-oriented approach are
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
In which situation would it be appropriate for a technician to backup personal and confidential data from a computer belonging to a customer select one?
Which of the following refers to any method a firm uses to complete an exchange that does not require a customer to visit a store?
What analytic tools are helpful in evaluating the competitiveness of a companys costs and customer value proposition?
Which of these refers to a condition that arises when messages sent to an individual may be unclear?
Goodwill messages are often more difficult to write than other kinds of routine business documents.
What are the benefits of planning your messages carefully particularly longer and more complex messages?
Who is responsible for the freight cost when the terms are FOB Destination A either the buyer or the seller be the seller C the buyer d the customer?
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